FAQ
đź’Ś HOW QUICKLY WILL I RECEIVE A RESPONSE?
Darling… we respond with care. Most inquiries are answered within 24 hours.
📦 HOW LONG DOES PROCESSING TAKE?
Orders are prepared within 1–3 business days. Most are on their way much sooner.
đźšš HOW LONG DOES SHIPPING TAKE?
Once shipped, your order typically arrives within 5–7 business days. You will receive tracking as soon as it’s on its way.
✨ CAN I CHANGE MY SHIPPING ADDRESS?
If you notice an error, please contact us immediately. We’ll do our best to update it before your order leaves The House.
📦 WILL MY ORDER ARRIVE IN ONE PACKAGE?
Some orders may arrive in separate packages. Each one is prepared with the same care.
đź’Ž WHAT IF AN ITEM IS OUT OF STOCK?
If something becomes unavailable, we will notify you promptly. If it cannot be fulfilled, a refund will be issued.
🌍 DO YOU SHIP INTERNATIONALLY?
At this time, we ship within the United States.
🔍 HOW DO I TRACK MY ORDER?
Once your order ships, you’ll receive a tracking number. You may follow your delivery at any time.
📬 MY ORDER SAYS DELIVERED, BUT I DON’T SEE IT
Once delivered, your local carrier may have additional details. We recommend checking nearby areas or contacting your carrier directly.
đź’” MY ORDER ARRIVED DAMAGED OR SOMETHING IS MISSING
Oh no, darling… that’s not the experience we want for you. Please contact us with your order number, and we’ll take care of it.
đź‘ CAN I TRY ON MY SHOES BEFORE WEARING THEM OUT?
Yes, please try them on indoors only. We want them to arrive—and remain—beautiful.
đź‘° DO YOU OFFER A BRIDAL FITTING EXPERIENCE?
Yes, we do. Our Bridal Fitting Experience allows you to select styles to try with your gown at home—so your moment feels just right.
đź“Ź WHAT ABOUT SIZING?
We design with intention for women often overlooked. If you’re unsure, our concierge is here to guide you.
Still have a question?
Darling… we’re here for you.
— The House of Shasha Lee